As a business coach and consultant, the quality of my revenue is directly tied to the quality of my relationships. In fact, I can’t think of a business where this statement is not true. I have worked hard over the last 10 years building strong relationships for both business and non-profit purposes. I get one or two calls per week from partners, clients, and friends; “Ross do you know someone who….?” And 9 out of 10 times I can help make a connection, further strengthening two relationships.
Verus Technology has been a great place for me to refer clients. Helping them leverage technology for productivity, profitability and peace of mind, thus creating new capacity for building relationships. So as you tap into all the productivity today’s technology can provide, here are a few ways to spend your newly found capacity building strong relationships.
- Schedule regular face to face time with your best clients, employees, partners and suppliers. Don’t always have an agenda. Ask great questions, listen with empathy, and if it is true, tell them that they are doing a great job. We never hear that too much.
- Never eat lunch alone. There is something divine about breaking bread together. Business agendas and sales presentations take a back seat for a few minutes while we nourish our bodies with great Texas classics like chicken fried steak. Just remember to put your napkin on your lap and don’t talk with your mouth full.
- Sweat Together. Ride bikes, hit the gym, play golf, or serve the community in a labor of love (Rotary, Church, Habitat for Humanity, etc). When you join someone in an activity that they are passionate about you are saying “you matter to me.”
Technology is fantastic, but we can’t build strong, revenue generating relationships in 140 characters or less.